Refund and Return Policy

At 6ixPrintCustom, we strive to provide our customers with the best products and services possible. If you are not satisfied with your purchase, please read our refund and return policy carefully.

Image Quality and Custom Orders:

  1. When you upload any images to our platform, you are solely responsible for ensuring that you have the right to use them. It is important to note that using third-party images or infringing someone else’s rights is completely unlawful, and we will not tolerate any such activity.

  2. We strongly advise you to upload high-quality images with a minimum resolution of 300 DPI (dots per inch) to ensure that your design or image prints well. Please note that if the quality of the final printed product is poor due to the low resolution of the image you uploaded, we cannot be held responsible.

  3. We also recommend that you verify your design before finalizing your order. Please take note that we will not be held responsible for any defective image uploads, designs of poor quality, misspellings, wrong emplacement of your design, or wrong sizing submitted by the customer. It is your responsibility to ensure that your design is correct and sizing is accurate before submitting your order.

  4. Please note that there will be no refunds or exchanges on all custom orders, as they are made specifically to your specifications. It is important to carefully review your order before submitting it to us.

  5. If you have any questions or concerns, please do not hesitate to contact us at [email protected]. In summary, we take image rights and quality seriously, and we expect our customers to do the same. By using our platform, you agree to abide by our terms and conditions and take full responsibility for the images you upload and sizing specifications you provide.



Custom Orders: We do not offer refunds or exchanges for custom orders. Once the order is placed, it cannot be modified or cancelled. Please make sure you review your order carefully before submitting it.

PRODUCTION ERROR: Please note that we are not responsible for any manufacturing or production errors that may occur with the garments provided by our customers. We recommend that you provide extra garments in case of issues with the production or error.  While submitting or uploading any image, logo or Text carefully review your order before submitting it to ensure that all information is accurate and complete.

No Refunds or Exchanges: We do not offer refunds or exchanges for any garments that have been customized or personalized in any way, unless there is a manufacturing or production error on our part.

Changes to this Policy: We reserve the right to modify this refund and return policy at any time. If we make any changes, we will post the updated policy on our website and update the “last updated” date at the top of this page. We will also provide you with notice of any changes that may significantly affect your rights.



Store Credit:

In some cases, we may offer store credit instead of a refund or exchange. Store credit can be used towards a future purchase on our website or in our store.

No Refunds or Exchanges: We do not offer refunds or exchanges for any garments that have been customized or personalized in any way, unless there is a manufacturing or production error on our part.



Please contact us at [email protected] to initiate a refund or return. We will provide you with instructions on how to return your item and issue a refund or store credit, if applicable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Additional non-returnable items:

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use

  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 14 days after delivery

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

[email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:





If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.